Brett Williams: How Designjoy Disrupted the Design Industry with a Productized Service Model
From burnout to building a $1M/year solo design business—Brett Williams proves that focus, simplicity, and systems can redefine freelancing success.
Freelance Graphic designer
A short introduction to the interview. Freelancing offers the promise of freedom, flexibility, and control over your own career—but getting started can feel overwhelming. Whether you're looking to escape the 9-to-5 grind or turn a passion into profit, the path to becoming a successful freelancer requires careful planning and strategy. This roadmap is your step-by-step . Ready to dive in? Let’s get started!
What sparked your decision to start freelancing, and how has the journey been so far?
Freelancing offers the promise of freedom, flexibility, and control over your own career—but getting started can feel overwhelming. Whether you're looking to escape the 9-to-5 grind or turn a passion into profit, the path to becoming a successful freelancer requires careful planning and strategy. This roadmap is your step-by-step guide to navigating the early stages of freelancing, offering key insights to help you build a strong foundation, avoid common pitfalls, and thrive in a competitive marketplace. From finding your first clients to overcoming challenges, this guide will set you up for success from day one. Ready to dive in? Let’s get started!
What do you attribute to the massive growth in your freelance business this past year?
Freelancing offers the promise of freedom, flexibility, and control over your own career—but getting started can feel overwhelming. Whether you're looking to escape the 9-to-5 grind or turn a passion into profit, the path to becoming a successful freelancer requires careful planning and strategy. This roadmap is your step-by-step guide to navigating the early stages of freelancing, offering key insights to help you build a strong foundation, avoid common pitfalls, and thrive in a competitive marketplace. From finding your first clients to overcoming challenges, this guide will set you up for success from day one. Ready to dive in? Let’s get started!
How did you go about finding new clients and expanding your client base
Freelancing offers the promise of freedom, flexibility, and control over your own career—but getting started can feel overwhelming. Whether you're looking to escape the 9-to-5 grind or turn a passion into profit, the path to becoming a successful freelancer requires careful planning and strategy. This roadmap is your step-by-step guide to navigating the early stages of freelancing, offering key insights to help you build a strong foundation, avoid common pitfalls, and thrive in a competitive marketplace. From finding your first clients to overcoming challenges, this guide will set you up for success from day one. Ready to dive in? Let’s get started!
What were the biggest challenges you faced while scaling your freelance business
Freelancing offers the promise of freedom, flexibility, and control over your own career—but getting started can feel overwhelming. Whether you're looking to escape the 9-to-5 grind or turn a passion into profit, the path to becoming a successful freelancer requires careful planning and strategy. This roadmap is your step-by-step guide to navigating the early stages of freelancing, offering key insights to help you build a strong foundation, avoid common pitfalls, and thrive in a competitive marketplace. From finding your first clients to overcoming challenges, this guide will set you up for success from day one. Ready to dive in? Let’s get started!
What systems did you implement to scale your freelance business?
Freelancing offers the promise of freedom, flexibility, and control over your own career—but getting started can feel overwhelming. Whether you're looking to escape the 9-to-5 grind or turn a passion into profit, the path to becoming a successful freelancer requires careful planning and strategy. This roadmap is your step-by-step guide to navigating the early stages of freelancing, offering key insights to help you build a strong foundation, avoid common pitfalls, and thrive in a competitive marketplace. From finding your first clients to overcoming challenges, this guide will set you up for success from day one. Ready to dive in? Let’s get started!
What’s your approach to pricing new projects?
Freelancing offers the promise of freedom, flexibility, and control over your own career—but getting started can feel overwhelming. Whether you're looking to escape the 9-to-5 grind or turn a passion into profit, the path to becoming a successful freelancer requires careful planning and strategy. This roadmap is your step-by-step guide to navigating the early stages of freelancing, offering key insights to help you build a strong foundation, avoid common pitfalls, and thrive in a competitive marketplace. From finding your first clients to overcoming challenges, this guide will set you up for success from day one. Ready to dive in? Let’s get started!
What advice would you give to other freelancers looking to grow?
Freelancing offers the promise of freedom, flexibility, and control over your own career—but getting started can feel overwhelming. Whether you're looking to escape the 9-to-5 grind or turn a passion into profit, the path to becoming a successful freelancer requires careful planning and strategy. This roadmap is your step-by-step guide to navigating the early stages of freelancing, offering key insights to help you build a strong foundation, avoid common pitfalls, and thrive in a competitive marketplace. From finding your first clients to overcoming challenges, this guide will set you up for success from day one. Ready to dive in? Let’s get started!
Freelancing offers the promise of freedom, flexibility, and control over your own career—but getting started can feel overwhelming. Whether you're looking to escape the 9-to-5 grind or turn a passion into profit, the path to becoming a successful freelancer requires careful planning and strategy. This roadmap is your step-by-step guide to navigating the early stages of freelancing, offering key insights to help you build a strong foundation, avoid common pitfalls, and thrive in a competitive marketplace. From finding your first clients to overcoming challenges, this guide will set you up for success from day one. Ready to dive in? Let’s get started!
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The Early Days: From Passion to Burnout
Brett Williams didn’t set out to build a million-dollar business. Like many freelancers, his story began with a deep love for design and an urge to create.
In his early career, Brett worked as a designer in traditional roles—both full-time and freelance. He spent years juggling projects, honing his craft, and doing what most designers do: grinding to meet deadlines, keep clients happy, and find the next gig.
But it didn’t take long for him to see cracks in the system.
Working as a freelancer, Brett faced familiar struggles:
Clients demanding endless revisions.
Unpredictable income cycles.
Proposals that felt like unpaid work.
Projects ballooning out of scope with no compensation.
On paper, he was “successful.” He was busy, getting clients, and making a living. But inside, Brett felt trapped. He was constantly exhausted, overworked, and undervalued.
“I was doing everything right, but it felt wrong. I was working harder, not smarter—and I knew I couldn’t keep going like that forever.”
At his breaking point, Brett asked himself a question that would change his life:
“What if I could simplify this?”
That one thought sparked an idea that would redefine how creative freelancers operate.
The Idea: Turning Design into a Subscription Service
Brett’s radical solution to burnout was Designjoy—a productized, subscription-based design service.
Instead of writing proposals for every project, negotiating prices, and dealing with scope creep, Brett created an entirely new model:
Flat monthly pricing.
Unlimited design requests.
Fast delivery, one task at a time.
For a flat fee, clients could submit as many design tasks as they wanted, and Brett would deliver them one at a time within 24–48 hours.
No contracts. No custom quotes. No hourly billing. Just simplicity.
The model was genius in its clarity. It solved three key pain points:
For Clients: Predictable pricing and consistent results without hiring an in-house designer.
For Brett: Steady, recurring revenue with fewer surprises or stress.
For Workflow: Simplicity, focus, and speed.
At first, people doubted it. Would clients really pay $5,000/month for a subscription to design services? Was this sustainable?
But Brett’s belief in the model—and his ability to execute—proved everyone wrong.
The Turning Point: Designjoy Takes Off
When Brett launched Designjoy in 2017, it started slow, like most new businesses. But the simplicity of his model made it an irresistible offer for the right clients.
Startups, SaaS companies, and small businesses began to see the value:
Ran realized he wasn’t selling time—he was selling results. So he switched to value-based pricing.
They needed ongoing design work but couldn’t afford a full-time hire.
They wanted speed, consistency, and reliability without agency overhead.
For businesses like these, Designjoy was a perfect solution.
Within a year, Brett had a steady roster of clients. Within a few years, Designjoy was generating over $1 million annually—all with Brett running the entire operation solo.
The Designjoy Difference: Why It Works
Simplicity Wins
Clients crave simplicity. No back-and-forth negotiations. No surprises. Designjoy offered a clear, valuable proposition: pay a fixed monthly fee, get high-quality design work on demand.
Brett’s Tip: “Clients aren’t buying design—they’re buying peace of mind. Make it easy for them to say yes.”
A Productized Service Model
Brett turned his skills into a product:
Clear pricing.
Defined deliverables.
Scalable systems.
This model eliminated the chaos of custom freelance projects.
Focus on High-Value Clients
Instead of chasing cheap clients or small gigs, Brett positioned Designjoy for premium customers: startups, SaaS companies, and growing businesses that saw design as an investment.
By charging $5,000+ per month, Brett worked with fewer clients while earning significantly more.
Client Success Stories: Delivering Real Results
Brett’s subscription model wasn’t just good for him—it delivered results for his clients.
Story 1: Startup Growth through Consistent Branding
One SaaS startup struggling with inconsistent visuals and branding turned to Designjoy. They needed:
Logo refinement.
Website design updates.
Marketing collateral (ads, landing pages, and pitch decks).
Within three months, Designjoy transformed their brand identity. With a cohesive, professional look, the startup saw:
30% growth in user sign-ups.
A 15% increase in landing page conversions.
The founder’s feedback?
“Brett gave us the design quality of a top agency without the complexity or cost. It felt like having a full-time designer, but better.”
Story 2: A SaaS Company Saves Time and Money
A growing SaaS company had been working with multiple freelancers, juggling communication and deadlines. This fragmented approach wasted time and hurt their consistency.
Designjoy stepped in as their one-stop design solution. Brett streamlined their workflows, delivering:
A redesigned product interface.
Weekly marketing graphics.
Consistent brand visuals across platforms.
The result?
Faster turnaround times.
A 40% reduction in design expenses.
“Designjoy let us focus on our business instead of chasing down freelancers. It’s the smartest decision we’ve made.”
The Systems Behind Designjoy’s Success
Running a million-dollar business as a solo designer sounds impossible—but Brett’s secret is systems.
Here’s how he streamlined his operations:
Trello for Task Management
Clients submit design requests via a shared Trello board. Tasks are queued, prioritized, and updated in real-time.
Templates for Speed
Brett built reusable templates for common design needs:
Landing pages
Social media ads
Logos and branding assets
Templates saved time without sacrificing quality.
Clear Boundaries with Clients
By working on one task at a time, Brett maintained focus and avoided burnout. Clients understood the system, which reduced scope creep.
Subscription Payments for Predictability
Using platforms like Stripe, Brett automated monthly payments. This ensured consistent cash flow without chasing invoices.
Lessons Freelancers Can Learn from Brett Williams
Brett’s journey offers a masterclass in scaling a freelance business. Here are the key takeaways:
Simplify Your Offering
Clients love clarity. Create a service that’s easy to understand, buy, and trust.
Action Tip: Package your skills into a productized offering with clear deliverables and pricing.
Charge What You’re Worth
Premium clients value results. Stop underpricing yourself and focus on delivering quality.
Action Tip: Test a subscription model or flat-fee packages instead of hourly billing.
Build Systems for Efficiency
Systems allow you to work faster, stay organized, and scale without stress.
Action Tip: Use tools like Trello, Asana, or Notion to streamline client workflows.
Focus on Recurring Revenue
Subscriptions offer financial predictability, which reduces stress and helps you plan ahead.
Action Tip: Offer retainer packages for ongoing work rather than one-off projects.
Avoid Burnout by Setting Boundaries
Working on one task at a time let Brett deliver consistently without feeling overwhelmed.
Action Tip: Communicate clear boundaries and processes to clients upfront.
Reflections on Burnout: Why Simplification Matters
Brett’s story is a reminder that burnout isn’t inevitable. Freelancers often feel pressure to say yes to everything, work endless hours, and sacrifice their health for clients.
But as Brett discovered:
Simplifying your services doesn’t limit you—it frees you.
Focusing on premium clients reduces stress and increases income.
Systems allow you to deliver more with less effort.
“Designjoy let us focus on our business instead of chasing down freelancers. It’s the smartest decision we’ve made.”
What’s Next for Designjoy and the Future of Freelancing
Brett’s success with Designjoy has inspired thousands of freelancers to rethink their businesses. As subscription models become more popular, Brett is at the forefront of a shift in the design industry:
More freelancers are productizing their services.
Clients are embracing simplicity, predictability, and value.
While Brett remains a solo operator, his story raises a powerful question:
How can freelancers scale without losing their freedom?
The answer lies in focus, systems, and simplicity—exactly what Brett has mastered.
Final Thoughts: Simplify, Scale, and Succeed
Brett Williams’ journey proves that freelancing doesn’t have to mean chaos, stress, or burnout. With clarity, systems, and a focus on value, you can build a business that works for you—on your terms.
If you’re a freelancer feeling stuck, take inspiration from Brett’s story:
Simplify your services.
Build systems to work smarter.
Focus on clients who value what you offer.
Your freelance business has the potential to grow beyond what you imagine. Take one step today.
Feeling Inspired? Here’s What to Do Next:
Simplify Your Services: Package your skills into a productized offering.
Learn from Brett: Follow Designjoy for ideas on scaling as a freelancer.
Level Up with Usefreelance kit: Streamline your workflow, attract premium clients, and grow your business.
Your dream freelance business starts with clarity, simplicity, and action. Build it.
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